Privacy Policy

Introduction

Welcome to Property Club Group, your trusted boutique buyer’s agency, specializing in strategic property acquisitions across Australia. At Property Club Group, safeguarding your privacy is a priority. This Privacy Policy is designed to help you understand how we collect, use, store, and protect the personal information you share with us when you access our services, visit our website, or engage with us in any other capacity. By using our services or visiting our website (www.proclub.com.au), you are accepting the practices described in this policy.

Information We Collect

To provide you with the best possible service, we may collect and process various types of information, including:

Personal Information: This includes, but is not limited to, your name, address, email address, telephone number, and any other contact details that you provide when engaging with us. This information is essential for our communication with you, responding to inquiries, and delivering our services effectively.
Transactional Information: We may collect information relating to your property search preferences, acquisition interests, and financial details when facilitating property transactions or offering advice. This data helps us tailor our services to your unique requirements and goals.
Website Interaction Data: To improve your user experience, we may use cookies and similar tracking technologies to collect information about your interactions with our website. This may include your IP address, browser type, the pages you visited, the duration of your visit, and your browsing preferences. This information helps us understand user behaviour and optimize our website’s performance.

How We Use Your Information

Your personal information is used for a variety of purposes, all aimed at providing you with exceptional service:

Service Delivery: We use your information to deliver our core services, which include property advisory, acquisition, and related consultancy. By understanding your preferences, we can recommend properties that align with your investment or personal goals.
Communication: Your contact details allow us to stay in touch with you throughout the course of our business relationship. This includes sending updates on properties, newsletters, marketing communications, and industry insights. You may opt out of these communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
Service Enhancement: The data collected from your use of our website helps us analyze trends, manage technical issues, and improve our offerings. This ensures that we are providing you with the best user experience possible.
Legal and Regulatory Compliance: In certain situations, we may need to use or disclose your personal information to comply with legal obligations, enforce our agreements, resolve disputes, or protect the rights and safety of Property Club Group and our clients.

How We Protect Your Information

We take your privacy seriously and implement a range of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include, but are not limited to:

Secure servers and data storage
Encryption of sensitive information during transmission
Limited access to your personal information by authorized personnel only

While we strive to use industry-standard measures to safeguard your data, no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we take all reasonable steps to protect your information, we cannot guarantee absolute security.

Sharing Your Information

We respect your privacy and do not sell or trade your personal information to third parties. However, we may share your information under the following circumstances:

Service Providers: We may share your personal information with trusted third-party service providers who help us operate our website and deliver our services. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
Legal Obligations: We may disclose your personal information if required to do so by law, in response to valid legal processes, or when necessary to protect our rights, your safety, or the safety of others.

Your Rights

As a valued client, you have several rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
Erasure: You have the right to request that we delete your personal information, subject to certain legal and contractual obligations.
Data Portability: In some cases, you may have the right to request that we transfer your personal information to another organization or provide it to you in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will respond to your request promptly and in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to provide enhanced functionality and to analyse website performance. Cookies are small files that are stored on your device and allow us to recognize your browser and capture certain information. You may modify your browser settings to disable cookies, though doing so may limit your access to certain features on our website.

Third-Party Links

Our website may contain links to third-party websites or services. Please note that these external sites operate independently of Property Club Group and have their own privacy policies. We are not responsible for the privacy practices or the content of these websites, and we encourage you to review their privacy policies before sharing any personal information with them.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

Property Club Group Pty Ltd

ABN: 90 674 090 718
Email: info@proclub.com.au
Phone: 03 7068 2851
Address: Suite 305, 198 Harbour Esplanade, Docklands VIC 3008